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Hope this helps! Keep me posted for further assistance. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Go to Start, search for Device Manager, and open this result.ģ. If the test passes, continue with these steps:ġ. For additional battery information, click Battery Details. When the battery test is complete, the results are displayed on the screen.Click Run once. The Battery Test begins.In the Component Tests menu, click Power, and then click Battery.When the test is complete, the results are displayed on the screen.įollow these steps to perform the Battery Test:.In the Component Tests menu, click Power, and then click an AC Adapter Test.Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.įollow these steps to perform the AC Adapter Test. A good battery is required for this test. The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. Each component can also be tested individually. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once.Your Component Tests menu might be different, depending on the components installed on your computer. On the main menu, click Component Tests.Turn on the computer and immediately press Esc repeatedly, about once every second.Hold the power button for at least five seconds to turn off the computer.Use the following steps to open the Component Tests menu. Run hardware diagnostics test on battery and Charger: Follow the prompts to restart your computer. If the issue persists, follow next steps.Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?.On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.Turn off the computer and wait five seconds.(do not skip any troubleshooting steps even if you feel steps are repeating) While you respond to that, let's try these steps:

Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?.

Did this happen after a recent window or software update?.

HP Instant you for posting on the HP Support Community.ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:.

Business PCs, Workstations and Point of Sale Systems.

Printer Wireless, Networking & Internet.

DesignJet, Large Format Printers & Digital Press.

Printing Errors or Lights & Stuck Print Jobs.

Notebook Hardware and Upgrade Questions.